Surveys

By mail.jpg Mail and paper

We can print and deliver paper questionnaires for mail, intercept or leave-behind surveys.  If you are fielding your own instrument, we can help design attractive, user-friendly printed formats.  We also put together custom mailings for advance letters, reminder post cards and more.

Over the phone by phone.jpg

We host a 12-station CATI (computer-assisted telephone interviewing) center. We use the CATI center to conduct telephone surveys and to prompt participants to complete surveys sent by mail or email.  We call in both English and Spanish.  In addition to surveys, we have also used our CATI center to carry out studies with experimental "mystery shopper" designs.

Web surveys2_0.png On the web

We run online open-access, controlled-access, site intercept and site-embedded surveys, with a number of configurations possible.  We provide flexible e-mail services for sending tailored invitation and reminder emails to large groups or subsets of participants.  We program and host most internet surveys in Qualtrics, but have some custom options available.  

In person in person.jpg

We specialize on the South Side of Chicago for field work, but work in the greater Chicago area as well and have fielded in-person surveys with partners in areas as diverse as New York City and Nashville.  We conduct in-person surveys in English or Spanish.  Our iPads allow sophisticated CAPI (computer-assisted personal interviewing) data collection and we have experience collecting biological measures such as height, weight, blood pressure and blood spots.

Mixed mode designs

We often work across modes to improve response rates.  For example, we can follow up a mail survey with a web option, or follow up a phone survey with in-person recruitment efforts.  We work with clients to create versions of their surveys that are as comparable as possible across modes.